{"id":1273,"date":"2021-09-30T00:05:40","date_gmt":"2021-09-30T00:05:40","guid":{"rendered":"http:\/\/raym21.sg-host.com\/imp\/?page_id=1273"},"modified":"2022-01-20T07:06:55","modified_gmt":"2022-01-20T07:06:55","slug":"support-case-management","status":"publish","type":"page","link":"https:\/\/handbook.dolby.com\/imp\/support-case-management\/","title":{"rendered":"Support & Case Management"},"content":{"rendered":"

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How to Get Help<\/h1>\n

Dolby Audio and Dolby Vision technical support will be provided by our Partner Success and Support (PSS) team. Once you\u2019re ready to enter certification, you\u2019ll begin working with our testing engineers. Both can be reached through our case management system.<\/p>\n

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Create, monitor, and communicate with Dolby about your technical or operational support cases or issues.<\/h2>\n

Technical Support is accessed through the Dolby Licensee Community<\/p>\n

    \n
  1. Log in to Dolby Customer<\/li>\n
  2. Access Dolby Licensee Community (DLC) and Navigate to Support<\/li>\n<\/ol>\n

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    Create a new case<\/h3>\n
      \n
    1. Create a new case<\/li>\n<\/ol>\n
        \n
      1. \n
          \n
        • Select the type of support<\/li>\n
        • Operational Support<\/li>\n
        • Technical Support<\/li>\n<\/ul>\n<\/li>\n
        • Enter type of support, severity, subject and description<\/li>\n
        • Save<\/li>\n<\/ol>\n

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          Monitor an Open Case<\/h3>\n
            \n
          1. Locate your case by status, number, type or use search bar.<\/li>\n<\/ol>\n

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            How to Get Help Dolby Audio and Dolby Vision technical support will be provided by our Partner Success and Support (PSS) team. Once you\u2019re ready to enter certification, you\u2019ll begin working with our testing engineers. Both can be reached through our case management system.Create, monitor, and communicate with Dolby about your technical or operational support […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":""},"_links":{"self":[{"href":"https:\/\/handbook.dolby.com\/imp\/wp-json\/wp\/v2\/pages\/1273"}],"collection":[{"href":"https:\/\/handbook.dolby.com\/imp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/handbook.dolby.com\/imp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/handbook.dolby.com\/imp\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/handbook.dolby.com\/imp\/wp-json\/wp\/v2\/comments?post=1273"}],"version-history":[{"count":0,"href":"https:\/\/handbook.dolby.com\/imp\/wp-json\/wp\/v2\/pages\/1273\/revisions"}],"wp:attachment":[{"href":"https:\/\/handbook.dolby.com\/imp\/wp-json\/wp\/v2\/media?parent=1273"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}