How to Get Help

Dolby Audio and Dolby Vision technical support will be provided by our Partner Success and Support (PSS) team. Once you’re ready to enter certification, you’ll begin working with our testing engineers. Both can be reached through our case management system.

Sign in to access

Create, monitor, and communicate with Dolby about your technical or operational support cases or issues.

Technical Support is accessed through the Dolby Licensee Community

  1. Log in to Dolby Customer
  2. Access Dolby Licensee Community (DLC) and Navigate to Support
Creating a new case

Create a new case

  1. Create a new case
    • Select the type of support
    • Operational Support
    • Technical Support
  2. Enter type of support, severity, subject and description
  3. Save
Monitoring an open case

Monitor an Open Case

  1. Locate your case by status, number, type or use search bar.